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Lead requirements elicitation, stakeholder engagement, process improvement, solution design, data analysis, UAT and change management for enterprise IT applications. Develop BRDs, functional specs, test plans, training materials, and governance to support SaaS migrations, ERP/CRM initiatives, and business transformation projects.

Lead and deliver large-scale enterprise IT projects (CRM, ERP, Finance, migrations), manage stakeholder engagement, budgets, risks, vendors and change management, mentor project teams, and ensure governance, compliance and project quality throughout the lifecycle.

Lead enterprise IT business analysis for CRM/ERP/Finance systems: elicit and document requirements, engage stakeholders, analyse and improve processes, design and validate solutions, support change management, testing/UAT, data analysis and reporting, training, and governance to align with business transformation programs.