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Qualify inbound and outbound annuity leads via phone, email, and SMS; conduct discovery; provide licensed-appropriate annuity education; set qualified appointments for Annuity Sales Reps; manage pipeline in Salesforce; maintain licensing and compliance records; hit appointment targets and develop toward a closing sales role.

The Underwriting Quality Auditor evaluates underwriting decisions, audits cases for compliance, tracks quality metrics, and identifies training needs for continuous improvement.

The Staff/Product Manager will enhance the digital consumer experience for life insurance, focusing on user onboarding and product conversion. They will combine data insights with creativity to drive product growth and enhance user satisfaction without much friction.

The Junior Revenue Operations Associate will support the Rev Ops team by optimizing CRM workflows, ensuring data accuracy, and collaborating with sales to improve processes within operational tasks.

Conduct account investigations to identify potential insurance fraud, assess risk indicators, contact policy owners and agents for information, make basic account judgments using data and predefined criteria, and support fraud detection strategies under supervision while participating in training and team meetings.

Provide exceptional multi-channel support (email, chat, SMS, phone) to customers and partner agents, handle policy and agent compensation inquiries, learn internal systems, meet team goals, identify process improvements, and collaborate with account managers.

Build and maintain scalable full-stack systems and APIs, collaborate with PMs and engineers to design and ship features, optimize performance and Core Web Vitals, participate in code reviews, write engineering requirements, and work with infrastructure, monitoring, and third-party engagement platforms.

Lead the Consumer Product team to define multi-year vision and roadmap, manage and grow PMs, drive end-to-end consumer experience improvements, run rapid experiments, partner with cross-functional teams, and deliver measurable business growth in life insurance products.

The Senior Fullstack Engineer will develop and ship features across the stack, design APIs, maintain databases, and mentor junior engineers.

Lead and scale Ethos' customer experience function by building CX processes, VoC systems, service channel strategy, and operational teams. Synthesize customer insights across channels, prioritize a CX roadmap, partner cross-functionally to drive outcomes, and pull/validate reporting directly from Salesforce and other platforms.