The AR Administrator manages accounts receivable processes, handles customer billing inquiries, monitors payments, and assists in reconciliations. They collaborate with the finance team and utilize various accounting systems.

Lead and supervise the Canadian Service Desk team, manage day-to-day operations and escalations, ensure ITIL-based incident/request/change processes, monitor SLAs and metrics, drive process improvement, provide Tier 2 application support, coordinate with Infrastructure/Application Support/vendors, and maintain service desk tools and documentation.