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The KYC Analyst will conduct thorough due diligence on customers in the payments industry, assess risk profiles, verify identities and business activities, and ensure compliance with regulatory standards. They will investigate any suspicious activities, maintain records, and collaborate with internal teams to uphold compliance. Additionally, the analyst will assist in enhancing KYC processes and provide training to team members.

As a Commercial Manager at Dojo, you will drive the field sales strategy by supporting self-employed payments consultants, advising on sales processes, motivating teams, and ensuring effective communication between consultants and internal teams. A hands-on approach to coaching and performance encouragement will be central to your role, while also relaying training needs to the management.

The Resource Planning Lead at Dojo will oversee the resource planning team, ensuring optimal staffing for their Contact Centres. Responsibilities include developing workforce planning solutions, producing schedules, analyzing performance data, coaching analysts, and recommending process improvements to enhance operational efficiency.