Top Tech Jobs & Startup Jobs

Manage first-charge mortgage applications from submission to completion, reviewing documents, performing identity/affordability/compliance checks, updating CRM, liaising with advisers, lenders, solicitors and valuers, escalating risks or delays, and delivering empathetic customer service in line with FCA and data protection requirements.

Lead and scale end-to-end mortgage operations for a UK first-charge brokerage. Build processes, controls, systems and a high-performing team; manage application-to-completion workflows, compliance, partner relationships, operational performance, and continuous improvement using data, technology and automation.

As a Case Manager, you will guide customers through loan applications, package documents, maintain communication with lenders, and ensure customer satisfaction while achieving targets.

Engage with customers, evaluate loan applications, provide guidance on loan options, achieve sales targets, and enhance customer experience.

Support customers through second-charge mortgage applications by assessing eligibility, conducting fact-finds, liaising with qualified advisors and case managers, meeting sales targets and KPIs, maintaining high customer service standards, suggesting process improvements, and completing on-the-job training including company-funded CeMAP qualification.