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Own the full sales cycle for IT and cybersecurity solutions in Glasgow: build territory and pipeline via multi-channel outreach, work with pre-sales to design bespoke solutions, lead presentations and negotiations, close new clients, and drive regional growth through field engagement and networking.

Provide 1st-line service desk support via phone, email and the Aspire Portal. Troubleshoot hardware and software issues, process tickets (password resets, new users), assist with desktop/laptop setup, infrastructure refreshes and telephony rollouts, and support senior engineers on projects while working to SLAs.

The Core Network Engineer will manage and enhance network infrastructure, troubleshoot issues, and support core network services while ensuring high customer service standards.

Act as final technical escalation for network and security incidents, resolve complex faults across Fortinet, Cisco and Extreme platforms, design and implement network/security changes, lead major incident resolution, produce technical documentation, mentor 1st/2nd line engineers, and work with customers to plan and deliver work to agreed SLAs.

The Modern Workplace Engineer will provide technical support, troubleshoot issues, and manage service requests for customers, focusing on customer satisfaction and efficiency.