Provide day-to-day product support to clients by triaging tickets, resolving issues, coordinating with offshore support and engineering teams, assisting Client Success Managers with account setup, training, and UAT, and maintaining strong product expertise. The role also identifies recurring issues, improves support processes and documentation, and communicates client feedback to internal product teams.

Own a portfolio of B2B client accounts, driving retention, renewals, expansion revenue, and referrals. Lead account planning, business reviews, onboarding, training, user acceptance testing, risk mitigation, and commercial negotiations. Monitor adoption and engagement, identify upsell opportunities, manage stakeholder relationships, escalate technical issues, provide structured product feedback, and promote new feature adoption.