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Lead operational excellence across banking operations by optimizing processes, procedures, customer journeys, governance, and knowledge management. Drive automation and AI adoption using tools such as Microsoft Copilot, coordinate operational readiness for change, maintain management information reporting, and ensure procedures align with risk, policy, and regulatory requirements. Facilitate workshops, manage stakeholders, measure improvement outcomes, and support scalable, customer-focused operating models.

Develop, implement, monitor, and optimize statistical, machine learning, and credit risk models supporting automated lending decisions. Responsibilities include data preparation, feature engineering, model validation, policy rule analysis, scorecard monitoring, recalibration, root-cause investigations, process automation, documentation, and governance. The role partners with Credit Risk, Underwriting, Product, Data, Engineering, and Model Risk teams to deliver scalable, controlled decisioning solutions.

Proactively generate and convert SME leads via telephone and email to open and activate business current and savings accounts. Manage end-to-end onboarding, collaborate with product, marketing, operations and relationship teams, gather customer feedback, meet targets, and ensure excellent customer experience and compliance.

Drive telephone and email-led outreach to established SMEs to convert them to active business current and savings account customers. Manage end-to-end onboarding, collaborate with product, marketing, operations and relationship teams, gather customer feedback, meet targets, and ensure excellent customer experience and compliance.

Manage post-origination customer relationships and complex in-life lending requests, monitor credit risk and EWIs, support remediation and pre-watchlist accounts, collaborate with underwriting and relationship teams, ensure strong documentation and governance, and drive process and MI improvements across the credit lifecycle.

Design, build and operate Spring Boot (Kotlin/Java) microservices and React/TypeScript front-ends. Deliver secure, observable, accessible features on Azure, contribute to ADRs, CI/CD, SLOs, incident response, and collaborate with Product and Design to ship high-quality software.

Lead the design and delivery of complex features in a squad, mentoring Full Stack Engineers and ensuring high standards in CI/CD, security, and compliance while collaborating closely with Product and Design teams.

The Business Development Manager will develop new business in Invoice Finance by managing existing relationships and sourcing new opportunities, supporting clients throughout the sales process.

Lead and manage the IT service desk to deliver excellent end-user support. Own ticket resolution, SLAs/KPIs, JML and asset lifecycle processes, mentor engineers, provide hands-on escalation support, drive continuous improvement, and collaborate with Incident Management and Platforms Engineering to resolve complex issues.

Design, build, and launch end-to-end features impacting business customers. Collaborate on solutions, architecture, and implementation while mentoring junior engineers.