Provides end-user hardware and software support across multiple locations, troubleshoots IT issues, manages help desk tickets, provisions user accounts, maintains asset inventory, supports conference rooms and collaboration tools, and coordinates with an MSP. The role also documents resolutions, creates knowledge-base content, trains users, supports cybersecurity practices, and participates in system upgrades and technology rollouts.

Administer employee timekeeping across multi-site field operations, reconcile timesheets, monitor labor hours and overtime, support payroll and client billing, and produce workforce reports. The role maintains operational records, investigates discrepancies, tracks labor costs and staffing requirements, supports budgeting and reconciliation, and coordinates with Operations, Human Resources, and Finance. Success requires strong attention to detail, analytical ability, organization, confidentiality, and effective communication.