Own product and platform projects end to end, from requirements and architecture through implementation, testing, deployment, observability, support, and iteration. Use AI coding agents extensively, verify their output, design distributed AWS systems, maintain quality without a QA team, and collaborate with product and design. The role includes writing specifications, tests, instrumentation, incident response, feature flagging, and contributing reusable agent workflows and engineering practices.

Resolve customer billing inquiries, troubleshoot billing and product issues, maintain accurate Stripe records, process invoices, refunds, credits, cancellations, and payment follow-ups. Reconcile billing data across Stripe, Salesforce, and product systems, document processes, and identify operational improvements. The role also uses AI and automation to improve support efficiency while safeguarding accuracy, privacy, and customer trust.