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The Enterprise Account Manager will drive the growth and expansion of existing enterprise customers by building strategic relationships, developing account strategies, providing expert consultation, and identifying upsell opportunities. The role involves close collaboration with cross-functional teams to ensure customer success and documenting activities in Salesforce.

As a Strategic Customer Success Manager at CoLab, you will oversee a portfolio of key customer accounts, ensuring they achieve their desired business outcomes through product adoption and value-driven strategies. You'll develop strong relationships with stakeholders, manage onboarding and communications, and act as a product expert to facilitate success and retention.

As a Senior Customer Success Manager at CoLab, you'll ensure customer success by deepening understanding of their business outcomes and guiding them in maximizing value from CoLab's products. You'll communicate the business impact of product adoption and hold customers accountable to actions necessary for achieving their goals, while establishing strong relationships at all organizational levels.