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Key Account Manager responsible for managing a portfolio of existing customers, understanding customer needs, expanding sales, and maintaining customer relations. Requires 4-5 years of experience in account management and sales, industry knowledge, and familiarity with sales of technical solutions in the retail market. Must have excellent relationship-building skills and be fluent in Dutch and English.

Upsell within existing accounts, prospect new clients, monitor solution deployment, handle RFPs, build relationships, maintain sales data, engage in client events, provide competitive insights, collaborate with cross-functional teams, stay up-to-date on industry trends.

As a Customer Support Manager, you will be responsible for managing a team of support specialists, establishing priorities, maximizing customer satisfaction, and collaborating with other departments to improve communication and processes. Qualifications include 2+ years of supervisory experience, Salesforce Service Desk experience, strong multitasking skills, and a Bachelor's degree or equivalent.