Manage a portfolio of high-value clients, serving as a trusted advisor and driving product adoption, account growth, retention, and long-term value. Lead business reviews, develop adoption plans, resolve escalations, share client feedback internally, and identify upsell opportunities. The role also supports team enablement through training, resource updates, and workflow improvements while using data, CRM, ticketing, and AI tools effectively.

Architect and maintain scalable, secure systems; champion best practices (OO, DDD, microservices); drive code quality, secure SDLC, and data-driven solutions; mentor teams; leverage AI to improve developer workflows; work with analytics and data warehouse tooling.