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Lead and mentor a Salesforce engineering team to design, build, and deliver BSS solutions (CPQ, Order Management, Billing, Reporting). Drive architecture and technical roadmap, implement scalable integrations with ERP and billing systems, collaborate with product and stakeholders, and ensure high-performance, secure, production-ready Salesforce implementations.

Lead architecture, integration, testing, release management, and lifecycle ownership of NOC platforms. Partner with engineering on tool roadmaps (ServiceNow, Splunk, Netcracker), validate integrations in non-production, act as Tier 3 SME for production issues, and manage vendor/API contracts to ensure resilient, scalable NOC operations.

Lead technical program management for GFiber engineering projects focused on cloud-deployed OSS/BSS systems and field-deployed systems. Manage issue triage from field teams, drive design and implementation, prioritize stakeholder requests, oversee GCP release deployments, and deliver projects on time and on budget.

Lead and develop a team of Customer Specialists to resolve complex escalations, analyze repeat-call patterns, drive data-informed process improvements, partner cross-functionally to implement changes, monitor KPIs, and report ROI and impact to leadership. Participate in on-call rotations including nights, weekends, and holidays.

Lead technical program management for GFiberERP suite (SAP, Coupa, DocuSign, Salesforce). Define integration strategy, manage data migration and validation, prioritize stakeholder requests, orchestrate end-to-end test cycles, and deliver monthly releases for cloud-deployed ERP and billing systems.

As a Special Projects Manager, you will oversee fiber optic network deployment, manage teams, ensure project alignment, and engage with city officials. You will adapt to evolving business needs and lead complex projects to enhance internet services.

Lead SIOP and demand planning for CPE and network equipment, build consensus forecasting aligned to capital budgets, manage OEM relationships and negotiations, de-risk supply disruptions, minimize excess/obsolete inventory, and plan NPI transitions between legacy and new technology through cross-functional collaboration.

Lead end-to-end Greenfield (Joint Trench) program delivery for a market/region, negotiate joint trench contracts, coordinate developers/contractors/utilities, track projects in GFiber systems, and act as single point of contact for cross-functional teams until hand-off to forward build.

Drive GFiber partner relationships with property owners and managers to grow building inventory and enable service orders. Prospect and manage a sales funnel, host/attend property or HOA meetings and events, explain the GFiber network, coordinate site surveys, and support cross-functional customer acquisition tasks to increase household accessibility to GFiber services.

Lead development, configuration, and troubleshooting of GFiber's OSS ecosystem. Build features, service layers, APIs, and integrations to improve fault/outage management, telemetry, and operator tooling. Coordinate across teams, set technical direction, and participate in cross-team troubleshooting to ensure reliability and performance.