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Support senior leaders by managing complex calendars, meetings, travel, communications, presentations, action items, and confidential information. Coordinate cross-functional priorities, prepare executives for meetings, track follow-ups, improve workflows, and support special projects in a fast-paced healthcare organization.

Build and lead FreedomCare’s enterprise leadership development system. Responsibilities include creating a leadership philosophy and competency model, assessing capability gaps, designing leadership pathways and onboarding standards, managing programs, budgets, vendors, technology, governance, and adoption, and measuring behavioral and business impact. The role partners with Talent Acquisition, Learning and Development, HR business partners, executives, and operational leaders to improve leadership effectiveness, succession coverage, mobility, retention, and organizational performance.

Manages the company knowledge base, SharePoint sites, LMS, learning pathways, compliance tracking, and training reports. Develops and maintains process documentation, job aids, communications, infographics, and e-learning materials using instructional design principles. Supports LMS troubleshooting, integrations, training sessions, content governance, and collaboration with subject matter experts and cross-functional teams to improve learning accessibility, engagement, and effectiveness.

Implement standardized intake and onboarding processes for new states, train staff, use Salesforce and TalkDesk, manage high-volume patient and caregiver engagement, ensure compliance with state healthcare regulations and HIPAA, and improve launch operations across markets.

Implement and document standardized intake and onboarding processes for new states. Train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, ensure regulatory/HIPAA compliance, improve launch processes, troubleshoot operational issues, and build stakeholder relationships to drive timely care placements.

Implement and document standardized intake and onboarding processes for new-state launches, train staff, manage caregiver and patient onboarding using Salesforce and TalkDesk, resolve operational roadblocks, ensure state-specific compliance (HIPAA/regulations), and provide feedback to improve launch processes.

Implement and standardize intake and onboarding processes for new-state launches. Document processes, train staff, manage high-volume caregiver and patient onboarding using Salesforce and TalkDesk, ensure state-specific compliance (HIPAA), resolve operational roadblocks, and collaborate across teams to refine launch operations.

Provide high-touch support to senior leaders: manage complex calendars, coordinate meetings and travel, develop executive presentations, draft communications, track action items, implement efficiencies, use productivity and AI tools, handle confidential information, and support cross-functional initiatives and special projects.

Design, build, and maintain data pipelines, dashboards, and predictive models. Analyze large datasets to generate actionable insights, collaborate with stakeholders, ensure data quality and governance, and document/share analytics best practices to support Marketing, Product, Operations, and Workforce teams.

Analyze large, complex datasets to generate actionable insights; build SQL queries and data pipelines; develop predictive models (regression, clustering, forecasting); create and maintain dashboards; ensure data quality and governance; collaborate with stakeholders to translate findings into business recommendations and document work.