Top Tech Jobs & Startup Jobs

Configure, test, and maintain Workforce Engagement Management platforms. Coordinate migrations, releases, deployments, vendor integrations, data imports, adapter configurations, UAT, QA, incident resolution, and root-cause analysis. Build database mappings, automated extracts, audit reports, technical runbooks, and standard operating procedures while serving as a liaison between operations, engineering teams, vendors, and stakeholders.

Lead speech and text analytics implementations for contact center clients using Five9 and Verint platforms. Design and tune analytics categories, queries, and dashboards; analyze interaction data to identify customer friction, compliance issues, and agent behaviors; advise leadership on contact center KPIs; train clients; and integrate insights into quality management and coaching initiatives.

Lead a small Solution Consulting Operations team to modernize and scale demo environments, enable new product launches, build self-service tools, and embed AI-driven automation to reduce prep time and improve sales effectiveness. Partner with Product, Engineering, Marketing, and SC leadership to drive roadmap, metrics, and organizational change.

Individual contributor responsible for acquiring new customers and driving revenue in a mid-market region. Own the full sales cycle, build pipeline through networking and cold-calling, meet quotas, forecast in SFDC, present business plans, and ensure customer satisfaction through implementation and support.

The Enterprise Sales Account Director builds customer relationships, develops sales strategies, drives new revenue, and manages existing accounts to enhance customer satisfaction and retention.

The Cloud Governance Engineer will develop governance strategies and enforce IAM policies across multi-cloud environments, ensure compliance with regulations, and maintain cloud security metrics in collaboration with various teams.

Manage and close inbound/warm sales opportunities for Five9’s cloud contact center products. Build and maintain a sales pipeline, track opportunities in Salesforce, meet monthly quotas, present value propositions, and act as product subject-matter expert while collaborating with the team.

The Commercial Account Director is responsible for managing customer relationships, developing sales strategies, driving revenue, and ensuring customer retention and satisfaction while identifying upselling opportunities.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

The Commercial Account Director manages relationships and strategy for existing accounts, driving new business and ensuring customer retention through upselling, sales strategy development, and market analysis.