Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Senior individual-contributor product marketer owning positioning, market intelligence, sales enablement, launches, win/loss analysis, cross-functional GTM orchestration, and hands-on collateral, docs, and campaign work across US and EMEA.