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The Experienced Customer Support Engineer at ABBYY will troubleshoot complex issues for B2B customers, primarily through Zendesk. Key responsibilities include resolving tickets, collaborating with teams, writing knowledge base articles, and communicating effectively in English. The role requires technical skills in operating systems, databases, and programming with some experience in C++ and basic knowledge of other languages.

The Enterprise Customer Experience Manager focuses on managing enterprise customer support contracts, ensuring high customer satisfaction and retention through proactive engagement, issue resolution, and advocacy for customer needs within the organization. This role involves tracking customer health metrics and collaborating with support teams to fulfill service obligations and enhance service quality.

The Marketing Operations Specialist will execute marketing campaigns, manage databases, support project management tasks, and maintain documentation on marketing processes. Responsibilities include building landing pages and workflows in HubSpot, managing web form infrastructure, and ensuring accurate data flow between systems while monitoring campaign performance.