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Director of Customer Experience

Reposted One Month AgoSaved
Remote or Hybrid
Metropolitan Area Apt, ON, CAN
Senior level
Senior level
Information Technology
Lead and unify Customer Success and Support into a single CX function; manage regional teams and managers; own retention, health scores, onboarding, escalations, and product partnerships; build dashboards, automations, and health-scoring systems; partner with Product and Sales; personally handle high-stakes accounts and after-hours crises to drive data-driven retention and product quality.
Top Skills: AIAutomationsDashboardsSQL
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