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Own the payments risk function for Jane's embedded payments platform. Responsibilities include merchant risk policy, underwriting, transaction monitoring, loss and risk reporting, dispute strategy, escalation and offboarding decisions, card network and Stripe compliance, and systems/tooling strategy. The role requires building scalable, AI-forward risk operations while balancing fraud prevention, compliance, financial losses, and customer experience.

Partner with Market Owners and leadership on strategic priorities, performance tracking, forecasting, growth opportunities, and data-driven decisions. Own analyses from problem definition through executive storytelling and implementation. Build planning rhythms, goals, metrics, analytical frameworks, and self-service tools while collaborating across Marketing, Support, and other teams. The role requires strong quantitative reasoning, structured problem-solving, operational excellence, independence, and comfort with ambiguity in a high-growth SaaS environment.

Lead the technical vision and scaling of Jane’s AWS infrastructure. Design highly available, multi-region systems, operate databases at scale, improve platform reliability, reduce alert noise, strengthen security and compliance, and guide other engineering teams on cloud architecture. Drive ambiguous, cross-team infrastructure initiatives, build consensus, participate in on-call rotations, and help the team use AI tools responsibly.

Lead product design for Jane’s Activation team, improving clinic discovery, signup, onboarding, setup, and first-90-day experiences. Use user research, behavioral data, experimentation, and activation metrics to reduce friction, improve conversion and retention, and accelerate customer value. Collaborate with product managers, engineers, data partners, and designers while aligning stakeholders and communicating decisions through compelling storytelling. Apply AI in daily design workflows and contribute to a high-growth SaaS environment.

Provide strategic executive support to multiple leadership team members by managing calendars, communications, competing priorities, travel, offsites, and onsite logistics. Build trusted executive partnerships, anticipate needs, explain scheduling decisions, coordinate across teams and vendors, and improve operational workflows. Use AI tools to draft communications, analyze calendars, and research logistics while reviewing all outputs. The role requires discretion, emotional intelligence, resilience, strong organization, and comfort operating independently in an evolving environment.

Lead product strategy for platform infrastructure, developer enablement, and customer-facing surfaces. Grow and mentor senior PMs, set transparent prioritization, partner with engineering and design, and translate technical complexity into business-ready narratives that secure funding and drive customer outcomes.

Lead design and implementation of Jane's customer data infrastructure: own event collection, pipelines, CDP tooling, schema governance, identity resolution, and attribution. Work cross-functionally with marketing, BI, product, and engineering to set standards, evaluate tooling (e.g., RudderStack), ensure privacy-compliant instrumentation, and build reliable, consistent data delivery to the warehouse.

Lead SMB and self-serve demand generation across paid media, website strategy, SEO, AEO, lifecycle marketing, and AI-driven growth initiatives. Manage a team of channel experts, optimize acquisition and activation with Growth Product, define measurement and attribution strategies, collaborate with Sales and Support, and build scalable programs that drive revenue and customer growth.

Provide practical legal advice to a global SaaS company across commercial contracts, privacy and healthcare regulation, litigation, employment, corporate governance, law enforcement requests, IP, and brand enforcement. Build scalable AI-enabled legal processes, collaborate with cross-functional teams, manage risk, draft and negotiate agreements, and mentor colleagues.

Provide high-quality, real-time customer support, lead demos and onboarding, troubleshoot billing and insurance issues, and tailor communication across phone, chat, and video while learning deeply about the product and improving processes.