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Manage and nurture strategic B2B accounts, drive cross-sell and up-sell to meet portfolio quota, conduct business reviews, attend client meetings, resolve escalations, ensure SLA adherence, liaise internally, carry out satisfaction surveys, and maintain CRM records.

Own a portfolio of premium merchants to ensure retention, drive NPS and product adoption, manage escalations and SLAs, run executive engagements and QBRs, monitor portfolio health via EWS/RAG, and collaborate cross-functionally to deliver service excellence and expansion opportunities.

The role focuses on managing end-to-end CRM lifecycle communications for SME merchants, optimizing customer engagement through AI-led automation, and enhancing key performance metrics such as activation, retention, and churn rates.

The role involves managing Razorpay's key enterprise accounts, driving growth strategies, mentoring a team, and enhancing client relationships while ensuring high satisfaction and performance.

The Product Manager is responsible for driving product strategy, managing the product lifecycle, collaborating with stakeholders, and ensuring customer-centric solutions.

The Senior Engineering Manager at Razorpay leads engineering teams on multiple projects, focusing on talent acquisition, strategic roadmap, mentoring, and influencing engineering culture to drive impactful solutions.

The Senior Associate will manage 20-30 sales leads daily, conduct product demos, engage merchants, and collaborate internally to enhance service delivery, all while driving B2B sales in the fintech sector.

Manage the entire product lifecycle for Razorpay's SEA payments stack, from discovery to launch, while ensuring market fit and compliance with local regulations. Collaborate with sales and marketing to define strategies and metrics, engage deeply with merchant experiences, and integrate AI-driven solutions into products.

The Senior Product Manager will own the product lifecycle for Razorpay's SEA payments stack, drive go-to-market strategies, and gather merchant insights, focusing on building out regional product offerings.

As a Customer Success Executive, you'll ensure merchant satisfaction through seamless onboarding, responsive support, advocacy, and issue management, while refining processes for operational efficiency.