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The Full Stack AI Product Manager will drive AI-driven transformation, enhance internal productivity tools, and collaborate across teams to integrate AI solutions at Razorpay.

Own end-to-end chargeback case lifecycle on bank/gateway portals: monitor, submit representments/arbitration, compile evidence, liaise with merchants and banks, maintain trackers and MIS, ensure compliance with card network timelines and Razorpay SOPs, and propose process improvements to reduce disputes and improve win rates.

The Senior Manager, Partnerships leads the development of partnerships with banks and payment facilitators, driving relationship management and strategic collaborations for Razorpay's operations in the US.

The role involves managing the entire sales cycle for Payment Gateway, Payouts, and Cross-border solutions, understanding client needs, and driving new sales opportunities.

The Senior Software Development Engineer will drive product discussions, scale payment infrastructure, shape REST APIs, and promote engineering excellence.

Partner with business functions to identify skill gaps, design and deliver training plans, manage training operations and LMS, drive AI-native learning initiatives, measure training impact with data, and manage stakeholders and external vendors to improve team capability and performance.

Manage and grow relationships with startup accounts, ensure product adoption and onboarding, act as primary point of contact, coordinate internally to resolve issues, and drive account retention and growth.

Own and grow a portfolio of international enterprise clients by driving retention and revenue expansion. Serve as primary trusted advisor, run business reviews, synthesize transaction data for insights, collaborate with Product/Engineering/Compliance/Legal to deliver compliant cross-border payment solutions, manage escalations and SLAs, and proactively mitigate account risks using market intelligence and CRM data.

The Associate in Growth Operations will manage outbound calls, follow-ups, CRM updates, and merchant issue routing, focusing on churned merchants and supporting additional merchant segments as needed.

Manage and grow strategic technology partner relationships, own C-level engagement, develop account plans and retention strategies, train and monitor partner performance, collaborate with internal teams to drive merchant growth, and represent Razorpay at events. Requires domestic travel as needed.