As a Technical Support Representative at VALD, you will become a product expert, providing top quality client support globally. Your responsibilities include diagnosing and resolving issues, liaising with the VALD team, and assisting with office logistics. Strong communication skills and adaptability are essential.

Develop and deploy machine learning models, enhance Databricks Genie for text-to-SQL, optimize reporting dashboards in Databricks and Power BI, and automate the analytics pipeline to support patient performance benchmarking. Maintain the data science codebase while conducting ad-hoc data analysis for various initiatives.

The Operations Coordinator is responsible for enhancing productivity and streamlining workflows by managing operational plans, logistics coordination, administrative support, data analysis, and project coordination. This role requires effective communication and collaboration across departments to align the organization’s goals and proactively solve operational challenges.