Designs and implements Microsoft 365 and Azure infrastructure, provides advanced remote client support, troubleshoots escalated issues, manages technical projects and onboardings, maintains documentation, monitors SLAs and risks, coordinates team resources, and mentors technical staff. The role serves as a client liaison while overseeing project delivery, workflow efficiency, ticket ownership, and continuous service improvement.

Senior Azure Cloud Engineer responsible for designing and implementing Office 365 and Azure infrastructure, delivering advanced technical projects, providing escalated client support, managing tickets and SLAs, documenting environments, onboarding clients, mentoring engineering team members, and obtaining required technical certifications.