Senior Azure Cloud Engineer responsible for designing and implementing Office 365 and Azure infrastructure, delivering advanced technical projects, providing escalated client support, managing tickets and SLAs, documenting environments, onboarding clients, mentoring engineering team members, and obtaining required technical certifications.

Provide frontline customer service and ticket triage for a boutique IT firm: run daily scrums, dispatch and escalate tickets, coordinate projects and handoffs, document processes, mentor staff, and use tools like ZenDesk, Asana, AirTable, and OneNote. Role includes some leadership, scheduling, and occasional physical equipment handling.