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The Director of Success will manage post-onboarding customer relationships for mid-market and strategic accounts, focusing on retention, product adoption, and satisfaction through leadership and process optimization.

Provide technical customer success services for Connecteam clients: configure features, integrate with other platforms, migrate data, onboard customers, meet clients daily, manage multiple tasks, and collaborate with CS and R&D to streamline processes and ensure a seamless customer experience.

Manage and grow existing SMB accounts by owning the full sales cycle, identifying upsell/cross-sell opportunities, meeting quota, becoming a product expert, analyzing customer data, and collaborating with SDR/CSM teams to ensure outstanding customer service and product-driven influence.

Manage SMB customer accounts to drive upsell and cross-sell, own a quota and full sales cycle, analyze customer data for expansion, become a product expert, collaborate with SDRs and CSMs, influence product based on customer needs, and deliver excellent customer service.

Manage and grow SMB customer accounts for a SaaS platform. Own full sales cycle and quota, identify upsell and cross-sell opportunities, analyze customer data, become a product expert, collaborate with SDR and CSM teams, represent the company to customers, and work independently in a fast-paced remote environment.

Manage SMB accounts as a quota-carrying seller: own full sales cycle, identify upsell/cross-sell opportunities, analyze customer data for expansion, become a product expert, collaborate with SDRs and CSMs, influence product based on customer needs, and manage multiple projects in a fast-paced environment.

Manage and grow existing SMB accounts for a SaaS platform by owning the full sales cycle, identifying upsell/cross-sell opportunities, meeting quota, analyzing customer data, collaborating with SDRs and CSMs, and advocating customer needs to influence product. Provide outstanding customer service while working remotely.

Manage and grow a portfolio of SMB SaaS customers through upsells and cross-sells. Own quota and full sales cycle, analyze customer data for expansion, collaborate with SDRs and CSMs, act as product expert, and advocate customer needs to influence product. Deliver excellent customer service while managing multiple priorities in a fast-paced environment.

Manage and grow existing SMB customer accounts by upselling and cross-selling, owning a quota-driven full sales cycle, analyzing customer data for expansion, becoming a product expert, collaborating with SDR/CSM teams, and advocating customer needs to influence product.

Manage and grow existing SMB accounts for a SaaS product by owning the full sales cycle, identifying upsell/cross-sell opportunities, analyzing customer data, collaborating with SDR/CSM teams, advocating customer needs to product, and delivering exceptional customer service while meeting quota.