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The Systems Support Technical Analyst provides software support to customers and partners regarding QAD products, particularly Foreign Trade Zone applications. Responsibilities include analyzing customer issues, documenting solutions, maintaining a knowledge base, and collaborating with team members to resolve software-related inquiries.
As an Application Support Specialist at QAD, you will handle customer support requests, troubleshoot hardware and software issues, interact with users through various communication platforms, manage technical issues via Intercom, and work closely with the engineering team to stay updated on technology, all while aiming to achieve service level agreement and customer satisfaction goals.
The Software Engineer will design, develop, test, and maintain web applications using Java and various frontend technologies. Responsibilities include system analysis, application enhancement, debugging, collaboration with QA teams, and mentoring junior engineers. The engineer will also engage in Agile methodologies and manage database interactions.
The Team Lead, P2P Specialist will oversee invoice processing, ensure compliance, mentor junior staff, and lead payment selection and oversight. The role involves process improvements, project management, reporting, and analytics to enhance the AP function's efficiency and accuracy.
As a Senior Software Engineer, you will design, develop, and maintain high-quality web applications using Java and other web technologies, collaborating with teams to meet user needs and business goals. Responsibilities include managing serverside components, implementing frontend interfaces, ensuring software quality, and mentoring junior engineers.
The Application Support Specialist will provide exceptional support handling both hardware and software issues for customers, ensuring timely and accurate troubleshooting. Responsibilities include managing support requests, analyzing logs for trends, collaborating with the engineering team, and maintaining the health of customer environments.
The Graduate Trainee will assist in Order To Cash functions, ensuring accurate processing of customer invoices, resolving disputes, maintaining up-to-date billing records, and handling customer inquiries and adjustments. The role emphasizes strong organizational and communication skills.
As a Senior P2P Specialist, your responsibilities include overseeing invoice processing for compliance, leading AP payments and improving processes, managing payment selection, driving process improvement projects, and generating reports for data insights. Additionally, mentorship for junior staff and collaboration with treasury teams are key aspects of the role.
The Graduate Trainee will perform Purchase to Pay (P2P) functions, including processing vendor invoices, resolving disputes, and assisting with vendor payments. The role requires strong organizational skills and effective communication to maintain relationships with clients and internal teams.
The Senior OTC Specialist will lead the optimization of NetSuite focusing on Order-to-Cash processes, work with the revenue team for month-end revenue accounting, develop NetSuite reporting, and conduct system testing. They will also provide training on NetSuite functionalities and resolve configuration issues.
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