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Lead ICP definition, account scoring, and account/contact strategy to prioritise sales efforts. Build scoring models, design tiering and territory recommendations, govern enrichment/data strategy, track market signals, and partner cross-functionally with Sales, Marketing, and Enablement to improve targeting, conversion, and go-to-market execution.

Administer and optimize Salesforce, Gainsight, and Pendo for Brands and Retailers services. Maintain integrations and data consistency, configure AI capabilities, troubleshoot platform and data issues, build scalable automations, and support Services teams to improve adoption and operational efficiency.

Drive technical product initiatives end-to-end: translate business priorities into technical requirements, manage discovery through launch, coordinate cross-functional teams, prioritize platform risks and enhancements, and enable adoption using data, client feedback, and AI tools.

Serve as the technical partner to Client Success Managers for enterprise clients: manage BAU, lead channel implementations, drive platform optimization, resolve complex technical issues with Product and Engineering, support roadmap and feature adoption, and maintain deep platform knowledge.

Serve as the technical partner to Client Success Managers for enterprise clients: manage BAU, drive channel implementation and platform optimization, troubleshoot complex technical issues with Product and Engineering, support roadmap and feature adoption, and provide strategic technical guidance to maximize revenue and platform value.

Provide in-house legal counsel across the Americas on commercial contracts (SaaS, licensing), employment matters, corporate governance, privacy, compliance, and AI governance. Negotiate agreements, support HR and cross-functional stakeholders, implement legal operations and AI-enabled workflows, coordinate external counsel, and contribute to process and policy development to manage enterprise risk and support growth.

The Senior Manager, Program Management Office will lead the establishment of program management infrastructure, enhance execution excellence, and drive cross-functional alignment in strategic initiatives.

Serve as a strategic presales advisor for retail and brand clients: lead technical discovery, demos, POCs, ROI analyses, RFI/RFP responses, executive engagements, and cross-functional handoffs to drive new revenue and close complex, multi-stakeholder e-commerce deals.

Serve as a senior presales technical advisor to sales, leading discovery, demos, proofs-of-concept, and executive-level business cases. Drive revenue by translating technical capabilities into ROI-focused value propositions, respond to RFIs/RFPs, and ensure smooth handoffs to services and product teams.

Act as a technical strategic advisor to sales, leading discovery, demos, proofs-of-concept, ROI analyses, and executive-level business cases to win and expand ecommerce and retail accounts. Translate technical capabilities into business value, respond to RFIs/RFPs, and communicate product and market feedback to product and services teams to ensure smooth handoffs.