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Drive technical product initiatives end-to-end: translate business priorities into technical requirements, manage discovery through launch, coordinate cross-functional teams, prioritize platform risks and enhancements, and enable adoption using data, client feedback, and AI tools.

Serve as the technical partner to Client Success Managers for enterprise clients: manage BAU, drive channel implementation and platform optimization, troubleshoot complex technical issues with Product and Engineering, support roadmap and feature adoption, and provide strategic technical guidance to maximize revenue and platform value.

Serve as the technical partner to Client Success Managers for enterprise clients: manage BAU, lead channel implementations, drive platform optimization, resolve complex technical issues with Product and Engineering, support roadmap and feature adoption, and maintain deep platform knowledge.

Serve as a strategic presales advisor for retail and brand clients: lead technical discovery, demos, POCs, ROI analyses, RFI/RFP responses, executive engagements, and cross-functional handoffs to drive new revenue and close complex, multi-stakeholder e-commerce deals.

Serve as a senior presales technical advisor to sales, leading discovery, demos, proofs-of-concept, and executive-level business cases. Drive revenue by translating technical capabilities into ROI-focused value propositions, respond to RFIs/RFPs, and ensure smooth handoffs to services and product teams.

Act as a technical strategic advisor to sales, leading discovery, demos, proofs-of-concept, ROI analyses, and executive-level business cases to win and expand ecommerce and retail accounts. Translate technical capabilities into business value, respond to RFIs/RFPs, and communicate product and market feedback to product and services teams to ensure smooth handoffs.

Lead technical pre-sales for retail and brand clients: run discovery, deliver demos and POCs, build ROI-driven business cases, engage executive stakeholders, respond to RFPs, and transition deals to services teams.

Provide technical presales expertise to win and expand ecommerce accounts: lead discovery, demos, proofs-of-concept, ROI/business-case development, engage executive stakeholders, respond to RFIs/RFPs, and coordinate product and services handoffs.

Serve as a senior presales technical advisor to global sales: lead discovery, demos, proofs-of-concept, ROI/business cases, RFI/RFP responses, executive engagements, and cross-functional handoffs to win and scale e-commerce and retail client deals.

Lead technical presales for retail and brand clients: drive revenue, run discovery, deliver demos and POCs, build executive business cases/ROI, respond to RFPs/RFIs, and hand off to services while informing product strategy.