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Lead payroll processing for Latin America, ensuring timely, compliant payroll across multiple countries. Provide technical support, resolve payroll issues, liaise with HR/Finance, maintain local compliance, and report insights to leadership.

Lead and manage payroll processing for North America and Latin America regions, ensuring timely, compliant payroll delivery. Provide technical support, resolve payroll issues, collaborate with HR/Finance/Operations, maintain stakeholder relationships, and produce reports and insights for leadership.

Manage a pooled portfolio of scaled SaaS customers through low-touch, support-assisted success programs. Drive onboarding, adoption, retention, renewals, and recovery using lifecycle journeys, playbooks, customer health data, usage insights, automation, and self-service. Monitor support signals, identify risks, guide customers when strategic intervention is needed, and collaborate with Product, Support, and Operations to improve documentation, tooling, and scalable customer success processes.

Lead and manage a payroll support team covering EMEA and US, own SLAs/KPIs and escalation paths, resolve complex payroll queries, improve root causes and knowledge base, manage Salesforce/Zendesk workflows and reporting, and hire/coach support specialists.

The Senior Data Analyst will analyze sales, marketing, and customer success data, develop dashboards, collaborate on strategies, and enhance data infrastructure with a focus on actionable insights.

Manage and oversee APAC payroll operations, ensuring accurate, timely, and legally compliant processing across multiple countries. Develop standardized payroll procedures, resolve discrepancies, maintain employee and regulatory records, conduct audits, and implement cost-saving initiatives. The role also supports junior team members and collaborates with employees, management, auditors, regulatory bodies, and external payroll partners to improve efficiency and communication.

Own and grow a portfolio of North American customers by identifying cross-sell, upsell, and whitespace opportunities. Build expansion pipeline, engage senior stakeholders, conduct commercial discovery, manage negotiations, close deals, forecast accurately, and partner with Customer Success to convert customer insights into revenue.

Leads complex, company-wide technical programs across product, engineering, and design teams. Responsibilities include setting milestones, managing dependencies and risks, aligning roadmaps with business goals, improving delivery processes, implementing Agile practices, and communicating progress to senior stakeholders across globally distributed teams.

Build and maintain Multiplier’s public marketing website, including responsive landing pages, campaigns, product demos, and interactive experiences. Translate Figma designs into polished interfaces using Astro, Next.js, React, and TypeScript. Develop reusable CMS-driven components, support migration from WordPress, and own performance, accessibility, SEO, browser compatibility, and testing quality. Collaborate with Design and Marketing while mentoring engineers and improving frontend and design-engineering standards.

Provide on-site office and front-desk management, events planning, document and courier handling, vendor and landlord liaison, and cross-functional administrative support to ensure smooth, secure, and compliant operations for the Singapore office.