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Handle customer inquiries via email following SOPs and SLAs with empathy and accuracy. Escalate issues, identify trends, collaborate cross-functionally, participate in team meetings, and recommend process or product improvements. Provide multilingual support in French, Spanish, or German.

Design, build, and own an AI-powered internal developer platform for self-service provisioning, deployment, and operations. Own AWS infrastructure, cost efficiency, reliability, and security; embed AI automation for cost, anomaly detection and remediation; set platform standards (IaC, CI/CD, observability, secrets); act as internal product manager and remove developer friction to increase velocity.

Lead online user acquisition and engagement for the Philippines corridor by scaling influencer/KOL networks, building B2B partnerships and communities, collaborating on ad creative and CRM, owning growth metrics (sign-ups, CAC, conversion, revenue), and ensuring compliant lifecycle campaigns with cross-functional teams.

The Growth Manager will drive LemFi's expansion in the US, focusing on user acquisition among Nigerian communities, community engagement, and partnership development while frequently traveling nationwide.

Own user acquisition and community presence for African diaspora corridors across Canada. Build partnerships, represent the brand at events, run data-informed campaigns, feed product/marketing with user insights, organise local events, and advocate for community-specific needs to drive measurable growth.

Own end-to-end growth for a European market focused on Nigerian diaspora: design and run acquisition strategies (online and offline), build community-led events and partnerships, surface market insights to product/marketing, track funnel performance with data/AI tools, and represent LemFi at events. Travel across the market and occasionally Europe.

Lead the Financial Crime Operations team at LemFi, focusing on investigations, operational efficiency, and regulatory compliance while mentoring staff and optimizing workflows.

Own the end-to-end product roadmap for LATAM corridors: prioritize UX, compliance, and partner integrations; manage API integrations with regional payment partners; analyze transaction data to fix failures and improve conversion; map competitors; handle market-specific identity and compliance nuances; travel periodically for partner QA; and use AI tooling to accelerate research and specs.

Lead 0-to-1 LATAM market entry across Mexico, Colombia, Guatemala and Dominican Republic. Identify and close distribution partnerships, navigate remittance/forex/stablecoin/KYC-AML regulation, achieve first revenue cohorts, use AI tools for market research and prioritization, represent LemFi with partners and regulators, and hire/lead a small BD team.

The Senior Product Manager will lead the Credit product roadmap, manage stakeholder relations, utilize data for decision-making, and enhance customer experiences, driving credit product growth and sustainability.