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The Sales Development Representative generates outbound pipeline for the Account Executive team through personalized messaging and multi-channel prospecting, while collaborating across teams.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

The Account Executive focused on upsell will expand Sales Engagement Platform revenue, partner with Sales and Customer Success, and refine expansion strategies.

Own an AI-focused product area end-to-end: set vision and roadmap, partner with engineering/design/GTM, translate customer pain points into requirements, define success metrics, iterate using data, and drive adoption through close customer collaboration and cross-functional alignment.

Lead and scale an SMB Customer Success team executing a high-velocity, data-driven motion across onboarding, adoption, renewals, and upsells. Hire and coach CSMs, build playbooks and tooling, own retention and expansion KPIs, handle escalations, and translate customer patterns into product and process improvements while carrying a team quota as a player-coach.

Manage a portfolio of ~75 accounts, ensuring onboarding, monitoring health metrics, providing support, and driving renewals and expansions to maximize customer value.

The Senior Software Engineer will build scalable infrastructure, ensure reliability across multiple products, mentor team members, and make foundational technical decisions to drive efficiency.

The Software Engineer will build AI features, work directly with customers, make technical decisions, and mentor teammates. They will focus on driving revenue through AI-driven sales products.

The Staff Software Engineer will build AI features that drive revenue, set technical direction for the team, and mentor senior engineers. The role involves direct collaboration with customers and architectural decision-making.

The role involves building AI features, working closely with customers, making technical decisions, and mentoring team members in a dynamic environment.