Provide first-line technical support for US customers, triage and reproduce reported issues, document complete cases for engineering, resolve routine problems using Zendesk automation, knowledge-base resources and AI tools, and improve documentation. The role also develops toward independent Tier 2 troubleshooting and requires clear customer communication, browser debugging, and basic log and error analysis.

QA Engineer responsible for planning and executing manual and automated testing across an energy-focused SaaS data platform. Duties include test automation, exploratory, regression, acceptance, and performance testing; API and web application testing; defect reporting and root cause analysis; test coverage reporting; risk identification; and collaboration with engineering, product, support, and user teams to ensure reliable releases.