Top Tech Jobs & Startup Jobs

Lead design and delivery of complex backend services for the DNS platform. Drive architecture, scalability, reliability, and security; implement high-risk features; improve observability, CI/CD, testing, and deployment reliability; mentor engineers; act as escalation point during incidents and influence cross-team technical direction.

Provide phone and email support for DigiCert One certificate lifecycle products to US customers; troubleshoot PKI, Active Directory, networking, and Windows/Unix/macOS server issues; collaborate with validation and cross-functional teams; document trends and contribute to the knowledge base.

Provide phone and email technical support for the DigiCert One certificate lifecycle platform, troubleshoot customer issues, collaborate with validation and cross-functional teams, document trends, research solutions, and contribute to the knowledge base.

Drive renewals and net-new revenue by building strong customer relationships, increasing product adoption and retention, collaborating with account managers, handling objections, negotiating, and meeting sales targets across the region.

Lead and scale an engineering team responsible for a certificate authority platform. Drive technical direction, strategic planning, and delivery of secure, highly available backend services (PKI-focused). Ensure uptime, compliance, quality, and cross-functional collaboration with product and leadership while fostering an agile, high-performance engineering culture.

Provide multilingual (Portuguese or Italian) technical support for DigiCert SSL/PKI products via tickets, email, phone, and chat; troubleshoot customer issues, document cases in CRM, follow KCS practices, partner with engineering, meet support KPIs, and maintain product knowledge. Hybrid role in Cape Town.

Provide phone, email, chat, and ticket-based technical support for enterprise DNS and monitoring customers. Troubleshoot and configure DNS and monitoring solutions, document cases in the ticketing system, create knowledgebase articles, escalate complex issues, perform hands-on installation and configuration, and recommend product features to improve customer experience while meeting SLAs and satisfaction goals.

Drive new and existing enterprise accounts to closed-won deals by building pipeline, leading complex sales cycles, coordinating pre- and post-sales resources, forecasting revenue, documenting activity in Salesforce, and maintaining consultative relationships with multiple buying personas to achieve quota.

Design, build, and operate highly available, fault-tolerant cloud-native systems. Implement observability, automation, CI/CD, and IaC; respond to incidents, run RCAs, and drive reliability improvements.

Partner with Sales and cross-functional teams to structure, review, and close complex deals; resolve Salesforce/CPQ and product integration/data issues; remove internal roadblocks; provide operational insights for forecasting and ARR growth; mentor team members and lead projects to improve deal desk and order-to-cash efficiency.