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Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Own and evolve Foundant’s brand strategy, architecture, standards, and visual identity across client segments and product lines. Create campaigns, marketing assets, templates, web materials, sales collateral, product launches, events, and social content. Use AI creative tools, manage brand systems, direct photography and illustration, collaborate cross-functionally, and oversee freelancers or agencies when needed.

Directs the PMO and manages a project management team overseeing complex SaaS implementation portfolios. Responsibilities include portfolio governance, escalation management, delivery health reporting, resource and capacity planning, tooling integrity, process improvement, change request discipline, Agile transformation, and executive stakeholder communication. The role develops project managers, establishes scalable standards, and collaborates with Implementation, Sales, Customer Success, HR, and senior leadership to improve delivery consistency and client outcomes.

Owns end-to-end cloud operations for a multi-region SaaS portfolio, ensuring availability, performance, reliability, and cost efficiency. Leads production availability incidents, triage, resolution, root cause analysis, configuration and change management, monitoring, and alerting. Builds and develops a team of system administrators and SREs while partnering with Development, Technical Security, and Support to improve operational readiness and accountability across AWS and Azure environments.

The Principal Software Engineer will embed with product teams to solve complex technical problems, deliver production code, and make application and service-level architectural decisions. The role owns shared services, reliability, performance, incident response, and cross-system issue diagnosis. It also leads solution design, mentors engineers through influence, supports multiple products and domains, and establishes effective standards for AI-assisted software development.

Foundant Technologies seeks passionate individuals for a general inquiry position to connect with potential team members and nurture talent.