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Supports business development pipeline growth through prospect research, targeted list building, inbound lead routing, outbound email and call outreach, CRM maintenance, data cleanup, campaign support, and sales reporting. The intern works with BDRs and Account Executives to qualify leads, prepare outreach materials, analyze market and prospect data, and learn B2B SaaS sales processes using tools such as Salesforce, ZoomInfo, Claude, and Gong.

Provides client support for fund accounting software through phone, chat, and email. Resolves product questions, prioritizes SLA breaches, escalates issues, coordinates handoffs, and collaborates across teams to improve client satisfaction. Maintains product expertise, supports training, contributes to process improvement, assists with client projects, and ensures consistent coverage. Requires at least one year of IT services or related customer service experience, CRM familiarity, accounting knowledge, strong communication, organization, and the ability to learn software quickly.

Provides frontline technical support to EMEA clients through chat, phone, and email. Resolves tickets, troubleshoots complex issues, supports implementations, monitors service-level breaches, and coordinates escalations and warm handoffs. The role also delivers product training, documents client interactions, collaborates with global support teams, and contributes to continuous process improvement across Foundant’s client experience organization.

Leads recruiting and team member lifecycle strategy from sourcing through onboarding, early tenure, and offboarding. Manages and develops a recruiting and team experience team, builds proactive sourcing programs, partners strategically with hiring managers, and improves hiring outcomes using metrics such as time-to-fill, time-to-hire, offer acceptance, retention, and onboarding satisfaction.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.

Lead and develop a team of Client Success Managers supporting enterprise SaaS accounts. Build scalable success frameworks, oversee adoption, retention, health scores, SLAs, escalations, renewals, and expansion opportunities. Partner with implementation providers, Product, Engineering, Sales, Account Management, and Professional Services to improve client outcomes and translate feedback into roadmap input. Coach team members, manage senior stakeholder relationships, and ensure contractual commitments are met.

Provides client support by answering questions, troubleshooting software issues, escalating bugs, and communicating professionally through phone, chat, and email. The intern will develop product knowledge, problem-solving skills, and understanding of the philanthropic technology sector while collaborating with an early-career support team. The role requires current enrollment, 20 or more weekly hours, and a commitment of at least nine months.

Own Foundant’s Australian marketing presence by growing the marketable contact list, generating pipeline, managing partnerships, running in-person and virtual events, and creating localized content. The role covers demand generation, product marketing, email, social media, website updates, SEO, AEO, paid search, case studies, and performance reporting. This autonomous position works closely with Australia-based sales leadership, the broader US marketing team, sector partners, freelancers, and Australian philanthropic organizations.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.