Support financial operations, customer account administration, billing, AR/AP, bookkeeping in QuickBooks Online, procurement, vendor management, sales tax/1099 compliance, reconciliations, collections, and administrative compliance support.

Provide Tier I support as the initial contact for inbound calls and emails, triage and document incidents in the ticketing system, resolve or escalate issues per SLA, use remote desktop tools, collaborate with vendors and coworkers, maintain KPIs and internal documentation, participate in on-call rotation, and occasionally travel to Miami client sites.

Designs, administers, and secures server, virtualization, and cloud environments. Manages Windows/Linux servers, Active Directory, DNS/DHCP, VMware/Hyper-V, and Azure/Microsoft 365. Troubleshoots escalated issues, monitors performance and patching, supports cloud migrations, improves automation and backup/disaster recovery, and maintains documentation and configuration standards.