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The role involves building microservices, designing scalable architecture, integrating with third-party systems, and managing backend services.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

Manage post-sales relationships for SaaS customers across the UK and Europe, overseeing implementations, project timelines, KPI achievement, performance reporting, business-value analysis, support escalations, continuous improvement, case studies, renewals, and portfolio growth. The role partners with Solution Engineers and communicates technical and commercial concepts in a high-touch customer success model.

Designs, implements, and optimizes AI-powered customer service solutions for e-commerce clients. Responsibilities include configuring workflows and AI agents, building API integrations, writing Python automation, prompting and evaluating LLMs, troubleshooting implementations, managing post-sales technical delivery, advising customers, and partnering with Product on feature gaps and roadmap improvements.

Lead technical onboarding of customers onto the DigitalGenius platform: build automation flows, fine-tune AI behavior, integrate via APIs/webhooks, run trainings, troubleshoot issues, and manage projects to ensure timely implementations.

Lead and build DG's product marketing function: own positioning, narrative, launches, customer research, sales enablement, and competitive intelligence. Partner with CEO, CTO, and Product to translate customer insights into roadmap and go-to-market decisions. Run structured discovery, own launch playbooks, enable sales with battlecards and assets, and iterate quickly in a high-growth AI B2B SaaS environment.

The Sales Development Representative will book meetings with prospects using various outreach methods, establish relationships, manage CRM, and work with AEs to convert leads into sales qualified opportunities.