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Own client automation solutions from scoping through production. Responsibilities include designing automation flows, integrating APIs and webhooks, writing Python actions, tuning and evaluating LLM components, troubleshooting cross-system issues, presenting technical decisions, managing multiple client projects, reporting outcomes, and informing product improvements.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

Manage post-sales relationships for SaaS customers across the UK and Europe, overseeing implementations, project timelines, KPI achievement, performance reporting, business-value analysis, support escalations, continuous improvement, case studies, renewals, and portfolio growth. The role partners with Solution Engineers and communicates technical and commercial concepts in a high-touch customer success model.

Lead technical onboarding of customers onto the DigitalGenius platform: build automation flows, fine-tune AI behavior, integrate via APIs/webhooks, run trainings, troubleshoot issues, and manage projects to ensure timely implementations.

The Sales Development Representative will book meetings with prospects using various outreach methods, establish relationships, manage CRM, and work with AEs to convert leads into sales qualified opportunities.