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Supports technical countermeasures, executive protection, and cyber-risk security programs through field operations, incident response, readiness activities, risk assessments, workflows, vendor coordination, and leadership briefings. The role develops playbooks, policies, metrics, and operational improvements; supports training and exercises; manages stakeholder relationships; and participates in regular travel and approximately 50% after-hours or on-call coverage.

Own end-to-end SaaS implementations from kickoff through go-live, managing client relationships, requirements, timelines, milestones, and issue resolution. Support technical pre-sales through discovery, solution design, demonstrations, proofs of concept, and RFP/RFI responses. Translate technical needs into implementation plans, provide best-practice guidance, maintain project and CRM records, and collaborate with Sales, Product, Engineering, and Customer Success teams.

Develops AI-enabled corporate risk assessments and intelligence products covering geopolitical, economic, financial, operational, regulatory, reputational, and security risks. Analyzes large datasets, emerging threats, market-entry risks, and financial exposures; validates AI-generated outputs; produces executive briefings and forecasts; and collaborates with analysts and technology teams to improve workflows while maintaining objectivity, sourcing rigor, and quality.

Drive new-business revenue across the UK and Northern Europe by prospecting corporate clients, building pipeline, managing RFPs, presenting SaaS and risk-management solutions, and owning the full sales cycle from outreach through close. The role requires consultative selling, strong outbound activity, recurring-revenue generation, and expertise in travel risk, security, travel, SaaS, or related industries.

Provides first-line support to global clients through ticket queues and direct interactions. Troubleshoots Crisis24 applications and databases, resolves or escalates issues, documents resolutions, protects client information, and identifies recurring problems. Works collaboratively across departments in a 24/7 rotating shift environment, including nights, weekends, and public holidays.

Provides operational and administrative support for global consulting projects and client accounts. Responsibilities include maintaining Salesforce and project records, coordinating onboarding, contracts, purchase orders, billing, expenses, subcontractors, travel, recruitment administration, and new-starter onboarding. The role follows up on outstanding actions, supports consultants and Finance, maintains accurate documentation, and improves administrative processes across international teams.

The Reconciliation Specialist creates Statements of Work, verifies completed services against contractual terms, investigates discrepancies, tracks reconciliation cases, and ensures documentation is complete and audit-ready. The role partners with Operations, Account Management, vendors, and Finance to support accurate invoicing, resolve scope or pricing issues, maintain internal financial controls, and reduce billing delays and margin leakage.

Coordinates operational projects, training initiatives, onboarding, documentation, SOPs, workforce development, and daily GSOC support. Tracks milestones, risks, deliverables, training progress, and competency records while facilitating meetings and communicating updates. Maintains current workflows, playbooks, and training materials; supports cross-training, process compliance, operational readiness, and continuous improvement in a 24/7 global security operations environment.

Manage SaaS client implementations from onboarding through deployment, serving as the primary client contact. Gather requirements, define success criteria, coordinate cross-functional teams, manage timelines and deliverables, provide product guidance, and support long-term customer satisfaction. Track client interactions and project tasks using CRM tools and JIRA, communicate progress, resolve issues, and relay customer feedback to internal product and technical teams.

Drive new business revenue across the UK and Northern Europe by selling Crisis24’s travel risk management, emergency communications, global assistance, risk consulting, and executive protection solutions. Responsibilities include self-generating pipeline, outbound prospecting, managing RFPs, conducting discovery and demos, preparing proposals, negotiating contracts, and closing recurring-revenue SaaS deals. The role also involves developing sector capture strategies, managing sales targets, and maintaining client activity in Salesforce.