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Provide comprehensive executive and personal administrative support to the Canadian President and Global CEO. Responsibilities include calendar and travel management, confidential communications, briefings, reports, presentations, meeting and event coordination, vendor and household logistics, action-item tracking, and special projects. The role requires discretion, proactive problem-solving, strong organization, and the ability to manage competing priorities while improving administrative efficiency and delivering high-touch executive support.

Manage end-to-end delivery of moderate-to-high complexity facility projects, ensuring scope, schedule, budget, risk mitigation, compliance, procurement, invoicing, reporting, site inspections, stakeholder coordination, and successful project closeouts.

Lead account management and client retention for enterprise IFM clients by directing operational teams, ensuring KPIs and financial performance, driving renewals and expansion, resolving escalations, and promoting continuous improvement and client relationships.

Own end-to-end delivery of moderate-to-high complexity facilities projects: define scope, manage budgets, schedules, risks, procurement, contractors, compliance, reporting, client relationships, and project handover.

Manage end-to-end delivery of moderate-to-high complexity facility projects, ensuring scope, schedule, budget, compliance, risk mitigation, procurement, invoicing, reporting, vendor and client relationship management, and project closeout while collaborating with operations and BGIS teams.

Lead end-to-end delivery of moderate-to-high complexity facilities projects, ensuring scope, schedule, budget, safety, regulatory compliance, vendor management, client communication, and project close-out while collaborating with operations and stakeholders.

Coordinates customer communication, work orders, schedules, reports, account details, and project progress for commercial installation and service accounts. Serves as a liaison between clients and internal teams, monitors quality and compliance, tracks KPIs, identifies trends and process improvements, supports issue resolution, and maintains accurate documentation while ensuring timely service delivery and positive customer relationships.

Coordinates proposal development from research and response writing through submission, including RFP analysis, compliance matrices, outlines, editing, proofreading, content management, and deadline control. Collaborates with business development, marketing, business solutions teams, and subject matter experts to produce persuasive, accurate proposals and sales collateral. Leads proposal meetings, supports presentations, maintains databases and information resources, and improves proposal processes in a fast-paced environment.

Coordinates end-to-end bids, tenders, expressions of interest, presentations and clarifications. Manages contributors, schedules, deadlines, approvals and document quality while ensuring submissions are accurate, compliant and visually polished. Reviews content for consistency and presentation, communicates risks, and uses Microsoft 365, AI tools and design software to improve productivity and quality. The role is hybrid in Sydney CBD after training.

With supervision, plans, develops and delivers assigned facility projects on time, within scope and budget. Defines scope with clients, creates schedules, manages resources, budgets, risks, vendors and project teams, monitors progress, ensures regulatory and safety compliance, and maintains client relationships and satisfaction.