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Develop and maintain Alkira's web and mobile UIs for the CSX platform using React/Redux. Build scalable, accessible component libraries, improve test coverage, work with REST APIs and Postgres, and participate in CI/CD. Collaborate in a hybrid team environment and deliver enterprise cloud networking features.

The role involves managing and troubleshooting cloud networking infrastructure, providing 24x7 coverage, automating deployments, and developing test plans.

Embed with strategic enterprise customers to architect, build, and deploy Alkira network solutions. Lead technical evaluations, design hybrid/public cloud networks, develop automation (Terraform, APIs, scripting), run workshops, troubleshoot, and drive adoption and product feedback across Sales, Engineering, and Product teams.

Embed with strategic enterprise customers to architect, build, and deploy Alkira-based cloud and hybrid network solutions. Lead technical evaluations, run workshops, develop automation (Terraform, APIs, scripting), provide deep troubleshooting, and drive customer adoption and product feedback from evaluation through production.

Partner with channel account managers and strategic partners to train, enable, and build joint networking and security solutions. Create partner-facing content, run events/webinars, perform competitive analysis, and collaborate with product, engineering, sales, and marketing. Maintain hands-on knowledge of Alkira and cloud networking technologies.

Partner with sales to demo Alkira's SaaS networking platform, lead POCs, design and troubleshoot large-scale enterprise and hybrid/multi-cloud networks, and translate customer requirements into product feedback and deployment best practices.

Embed with strategic enterprise customers to architect, build, and deploy Alkira-based cloud and hybrid network solutions. Lead technical evaluations, automation (Terraform/Ansible/Python), workshops, troubleshooting, and drive adoption while feeding customer-driven product feedback.

Resolve escalated, high-priority customer networking issues by performing root cause analysis, reproducing and reporting bugs, coordinating with engineering and QA, validating fixes, producing documentation/training, and providing on-call escalation support during off hours.

Own and grow Alkira's partner ecosystem across the Northeast U.S. and Eastern Canada by recruiting, enabling, and co-selling with VARs, GSIs, MSPs, master agents, and cloud providers. Drive partner-sourced pipeline and revenue, manage partner forecasts in CRM/PRM, run enablement and marketing initiatives, and represent Alkira at events. Travel ~50% across the territory and collaborate with direct sales, marketing, and SE teams to expand market presence.