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Lead and manage customer implementation projects for a public-safety SaaS platform, coordinating cross-functional teams, ensuring CJIS compliance and security verification, delivering on schedule, and aligning deployments with customer requirements and product capabilities.

Lead end-to-end delivery of large, complex Versaterm implementation projects. Define delivery approaches, own executive client relationships, resolve complex integration and configuration challenges, develop standards and mentor implementation staff, and partner cross-functionally on pre-sales and strategy.

Lead delivery of large-scale, enterprise Versaterm implementation projects end-to-end. Define delivery frameworks, manage executive client relationships, guide system configuration and integrations, resolve complex technical and implementation issues, develop standards and methodologies, mentor implementation staff, and partner with Sales, Product, and leadership on strategic pursuits. Travel to client sites as required.

Lead delivery of large-scale Versaterm implementation projects end-to-end. Define delivery frameworks, manage executive client relationships, resolve complex integration challenges, mentor staff, and drive implementation standards and process improvements across cross-functional teams.

Lead planning, coordination, and delivery of complex software implementation projects for public safety clients. Manage scope, schedule, budget, risks, stakeholder communications, cross-functional teams, project financials, governance, and go-live/stabilization activities.

Lead planning, coordination, and delivery of complex public-safety software implementations. Manage scope, schedule, budget, risks, and cross-functional teams; provide governance, status reporting, and client relationship management. Maintain project financials, invoicing, and revenue recognition. Ensure CJIS compliance and pass fingerprint-based background checks; support go-live and stabilization activities and improve PM tools and processes.

Lead planning, coordination, and delivery of complex public-safety software implementations. Manage scope, schedule, budget, risks, governance, financials, client relationships, and cross-functional teams from kickoff through go-live and stabilization.

Lead planning, coordination, and delivery of complex software implementation projects for public safety clients. Manage scope, schedule, budget, risk, and cross-functional teams from kickoff through go-live and stabilization. Serve as primary governance contact, maintain project financials, facilitate status and steering meetings, and refine PM tools and processes.

The Director of Customer Success leads strategies across all customer segments, overseeing engagement, retention, and renewal processes while ensuring customer satisfaction and operational excellence.

The Director of Customer Success leads post-sale customer lifecycle, ensuring value realization and promoting efficient operations across various customer segments while enhancing cross-functional collaboration.