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Lead planning, coordination, and delivery of complex public-safety software implementations. Manage scope, schedule, budget, risks, and cross-functional teams; provide governance, status reporting, and client relationship management. Maintain project financials, invoicing, and revenue recognition. Ensure CJIS compliance and pass fingerprint-based background checks; support go-live and stabilization activities and improve PM tools and processes.

Lead planning, coordination, and delivery of complex public-safety software implementations. Manage scope, schedule, budget, risks, governance, financials, client relationships, and cross-functional teams from kickoff through go-live and stabilization.

Lead planning, coordination, and delivery of complex software implementation projects for public safety clients. Manage scope, schedule, budget, risk, and cross-functional teams from kickoff through go-live and stabilization. Serve as primary governance contact, maintain project financials, facilitate status and steering meetings, and refine PM tools and processes.

The Director of Customer Success leads strategies across all customer segments, overseeing engagement, retention, and renewal processes while ensuring customer satisfaction and operational excellence.

The Director of Customer Success leads post-sale customer lifecycle, ensuring value realization and promoting efficient operations across various customer segments while enhancing cross-functional collaboration.

Own a defined territory and full sales cycle for specialty public-safety SaaS products. Prospect, qualify (using MEDDPICC), present solutions (Challenger Sale), negotiate, close, maintain CRM hygiene, forecast accurately, collaborate with other sales teams, build stakeholder relationships, and meet quota.

Lead and grow deployment, data migration, and integration teams to deliver, install, configure, and maintain Versaterm software. Own delivery standards, capacity planning, tooling, and continuous improvement. Escalate and coordinate complex technical issues across Product and Engineering, support pre-sales scoping, and ensure compliance with required security clearances and data handling standards.

Lead and develop Deployment and Data Migration & Integration teams, own delivery standards, capacity planning, and continuous improvement. Serve as escalation point for complex integrations, align resourcing with leadership, support pre-sales scoping, and ensure compliance with security clearance and data handling requirements.

Lead and develop multi-team Deployment and Data Migration & Integration functions to deliver, install, configure, and maintain Versaterm software. Own delivery standards, capacity planning, staffing, escalations, and continuous improvement. Coordinate cross-functional resolution, support presales scoping, ensure compliance with CJIS/security requirements, and drive operational scalability through tooling and automation.

Lead and develop deployment, data migration, and integration teams to deliver, install, configure, and maintain Versaterm software. Own delivery standards, capacity planning, tooling, and continuous improvement. Escalate and coordinate complex technical issues across Product and Engineering, support pre-sales scoping, and ensure compliance with security and data-handling requirements such as CJIS.