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Provides first-line customer support for Alt Legal and WebTMS through email, live chat, and phone. Resolves issues, trains customers, conducts data audits and imports in Google Sheets, supports key accounts, maintains CRM records, escalates product issues, develops training materials, presents webinars, and advocates for customer needs. The role also assists with team onboarding and training while supporting customer adoption, satisfaction, retention, and account health.

Provides multichannel support for Alt Legal and WebTMS SaaS platforms through email, chat, and phone. Resolves customer issues, conducts platform training and webinars, audits client data in Google Sheets, supports key accounts, maintains CRM records, escalates product issues, and shares customer feedback across teams. The role also assists with onboarding support staff, develops training materials, and advocates for customer adoption, satisfaction, and retention.

The Operations Associate will provide administrative assistance and operational support, manage communications, perform data entry, and organize meetings.

Provide trademark docketing support, including record management, workflow development, and client onboarding, ensuring efficient processes within Alt Legal's software.

The Data Migration and Onboarding Specialist at Alt Legal will manage client data migrations, perform data mapping, oversee onboarding processes, and resolve customer issues while ensuring accuracy and attention to detail.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.