Top Tech Jobs & Startup Jobs

Drives the governance, optimization, and continuous improvement of Customer Care processes and knowledge management. The role manages Salesforce Knowledge, designs workflows and operational guidance, analyzes customer journeys and performance data, facilitates stakeholder workshops, and improves agent, self-service, and AI-assisted support experiences. It ensures content accuracy, compliance, usability, and scalability while promoting process improvement methodologies and effective adoption across global Customer Care teams.

Owns B2B lifecycle marketing programmes focused on renewals, retention, cross-sell, upsell and customer lifetime value. Develops quarterly plans, segmentation, personalisation, campaign briefs, KPIs and testing roadmaps. Uses customer and performance insights to optimise journeys, improve commercial outcomes and guide strategic recommendations. Partners with B2B Marketing, Sales, Data & Analytics and Marketing Automation, while contributing to lifecycle frameworks, governance and capability development.

The Account Planner supports advertising sales planning and commercial activities for key US clients and media agencies. Responsibilities include developing RFP responses and proposals, recommending advertising solutions, coordinating client and agency relationships, supporting campaign delivery and optimization, and maintaining Salesforce pipeline information. The role collaborates across print, digital, audio, content, and events teams while using audience insights, pricing, and research to support new business and account growth.

The Campaign Data Executive researches and analyzes marketing data, creates audience segments, schedules campaign emails, and maintains accurate data flows. The role improves data quality, supports data protection compliance, researches marketing contacts, prepares reports, and provides administrative support to FT Live marketers to improve email engagement and event attendance.

Research prospects and companies, generate and enrich leads, maintain CRM data integrity, cleanse and update databases, analyze SEC filings, and profile target markets. The role supports FT Specialist teams by identifying relevant contacts and accounts, ensuring accurate records, and producing actionable market intelligence.

Develops leadership capability across Customer Care by coaching Team Leaders and people managers, designing and facilitating leadership development programmes, observing coaching sessions, providing feedback, and using performance insights to identify capability gaps. The role partners with operational stakeholders across contact centre sites, supports change initiatives, evaluates coaching effectiveness, and promotes consistent coaching practices and continuous learning.

Write concise, deeply reported opinion and analytical columns on business, markets, M&A, earnings, and the financial ecosystem. The role requires generating clear, directional views supported by rigorous research and numbers, managing high-level sources, tackling unfamiliar topics, and contributing to the Financial Times’ premium subscription strategy and broader financial conversation.

Support back-office contract fulfilment and administrative tasks for FT Professional customers globally: process fulfilment requests, grant client access, manage HUB queue, investigate account issues, produce operational and KPI reports (Salesforce), coordinate with internal teams and agencies, and assist on ad hoc projects.

Supports the end-to-end delivery and growth of multiple awards programmes across sectors and regions. Responsibilities include researching prospective entrants, conducting targeted outreach, managing entrant relationships, guiding submissions, reviewing entries for completeness, maintaining records, monitoring participation targets, and sharing market insights. The role contributes to audience development, submission growth, entrant experience, and commercial performance while collaborating with marketing and internal stakeholders.

Leads day-to-day finance operations for FT Japan and supports other Asia entities. Responsibilities include financial close and reporting, reconciliations, variance analysis, statutory and tax compliance, audits, internal controls, treasury, banking, payments, stakeholder management, and finance transformation initiatives. The role partners with regional Accounting Services and Finance teams to improve processes, strengthen governance, and ensure compliance with Japanese regulations, IFRS, and FT Group policies.