Provides senior-level end-user, hardware, server, networking, and application support for managed-service clients. Responsibilities include troubleshooting Microsoft 365, Windows systems, firewalls, VPNs, Active Directory, Group Policy, virtualization, Veeam backups, and business applications. The role maintains technical documentation, manages tickets and escalations, supports client sites, coordinates vendors, trains junior analysts, and participates in 24/7 on-call rotations.

Hunt and generate new IT services business across Dallas–Fort Worth through prospecting, networking, events and inbound lead management. Qualify opportunities, manage deals from contact to close, coordinate technical assessments and handoffs, and maintain CRM records while meeting sales and activity targets.

Senior-level IT infrastructure analyst providing L3 escalation and leading infrastructure projects (server refreshes, cloud migrations, network/firewall, security/monitoring). Mentors L1/L2 staff, documents configurations in ITGlue, participates in on-call rotation, and collaborates with vCIOs, PMs, Service Desk, and NOC to ensure successful delivery and support.