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The Strategic Account Manager will own and expand a portfolio of strategic customers, focusing on revenue growth, retention, and strong executive relationships. Responsibilities include engaging with engineering leaders, driving renewals, and maintaining strong Salesforce hygiene.

Identify and prospect B2B targets via inbound and outbound outreach, make high-volume calls and emails, qualify prospects, book sales appointments, provide product information, document activity in CRM, and collaborate with US Account Executives to generate opportunities.

Own and grow a portfolio of strategic B2B SaaS customers, driving expansion, renewals, and net revenue retention through executive and technical engagement, cross-functional coordination, and data-driven account planning.

Own and grow a portfolio of strategic SaaS customers to drive retention, renewals, and multi-product expansion. Build trusted executive and technical relationships, identify upsell/cross-sell opportunities using usage data, conduct regular in-person meetings and onsite visits, mitigate renewal risks, and coordinate cross-functionally while maintaining Salesforce for forecasting.

Lead product and market strategy for BrowserStack's developer-focused products: research market trends, define data-driven monetization and commercialization strategies, manage complex cross-functional initiatives end-to-end, and present recommendations to executives to drive measurable revenue impact.

Lead product and market strategy for developer-focused SaaS products: research market trends, prioritise initiatives, run strategic projects end-to-end, collaborate cross-functionally, and deliver data-driven monetisation and revenue outcomes.