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Own sales operations strategy and projects, designing scalable processes, optimizing sales technology adoption, building dashboards, analyzing funnel metrics with SQL and Salesforce, and partnering with Finance, Engineering, Product, and Sales stakeholders to implement data-driven solutions.

The Strategic Account Manager will own and expand a portfolio of strategic customers, focusing on revenue growth, retention, and strong executive relationships. Responsibilities include engaging with engineering leaders, driving renewals, and maintaining strong Salesforce hygiene.

Own BrowserStack’s global event marketing lifecycle across in-person events, virtual summits, and webinars. Responsibilities include event strategy, venue and vendor management, contract negotiation, technical setup, speaker sourcing, content creation, stakeholder coordination, and post-event execution. The role also tracks event KPIs, customer experience, revenue attribution, and opportunity impact while partnering with Sales, Product Marketing, and Demand Generation/ABM teams.

Own and grow a portfolio of strategic enterprise SaaS accounts through renewals, upselling, cross-selling, and expansion. Build trusted relationships with technical and executive stakeholders, identify growth opportunities using customer and usage data, mitigate retention risks, and ensure predictable revenue. The role requires cross-functional coordination, Salesforce hygiene, forecasting discipline, and regular customer engagement, including onsite meetings.

Own and execute marketing strategy to drive pipeline and funnel conversion for paid advertising and broader growth initiatives. Break down complex problems into actionable solutions, collaborate cross-functionally, use data to prioritize and measure outcomes, identify growth opportunities, and iterate strategy based on research and industry trends.

Own and grow a portfolio of strategic enterprise SaaS accounts through renewals, upselling, cross-selling, and expansion. Build trusted relationships with engineering leaders, technical stakeholders, and executives; identify growth opportunities using customer usage and business goals; mitigate renewal risks; conduct onsite customer meetings; coordinate cross-functionally; and maintain Salesforce hygiene for forecasting and account management.

Own and execute outbound marketing strategy, manage the marketing pipeline, optimize funnel conversion, analyze incremental impact, and develop scalable growth solutions. Collaborate with Events, Marketing, Business Operations, and Sales teams while using data, research, and market insights to prioritize initiatives and deliver pipeline commitments.

Own, retain, and expand a portfolio of strategic accounts by driving upsell, cross-sell, and renewals across multi-product SaaS offerings. Engage technical and executive stakeholders, run regular in-person account meetings, mitigate renewal risks, use usage data to identify expansion, and coordinate cross-functionally while maintaining Salesforce hygiene and forecasting.

Manage a regional renewals portfolio to ensure on-time renewals and retention. Negotiate and close renewal contracts, identify upsell/cross-sell opportunities, coordinate with sales and CSM teams, use Salesforce to manage account data, and proactively engage at-risk customers using data-driven health metrics.

Identify and qualify inbound and outbound prospects, conduct daily calls and emails, build business relationships, provide product information, communicate BrowserStack’s value proposition, and secure sales appointments for Account Executives. Maintain accurate call and email activity records in the CRM while collaborating with the sales team across assigned territories.