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You will manage existing customer accounts to drive sales growth and retention, build strong client relationships, consult on Managed Services, track sales metrics, and develop new business opportunities through prospecting and networking.
As a Technical Support Engineer, you will troubleshoot and resolve IT-related issues, provide first-line support for hardware and software problems, manage tickets, and ensure excellent customer service while collaborating with the engineering team.
The Technical Support Engineer will provide first-line support for IT-related issues, assisting clients via phone, email, and a ticketing system. Responsibilities include troubleshooting, ticket management, maintaining high customer satisfaction, and contributing to the knowledge base.
Design, build, test, and document software components and APIs for production pipelines in media and entertainment. Collaborate with clients and cross-functional teams to ensure high-quality delivery of projects while identifying opportunities for improvement. Maintain training materials and act as the primary contact for clients.
As a Sales Executive, you will focus on driving sales growth by establishing relationships with clients in the media and entertainment sector, promoting MSP services, conducting product demonstrations, and collaborating with various teams to tailor solutions that meet client needs while exceeding sales targets.
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