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Prepare timely, accurate invoices for assigned clients; analyze and resolve billing discrepancies and open receivables; manage collections communication; monitor control reports and produce receivables reports; maintain documentation and participate in process-improvement projects.

Process and manage listing and pending transactions, perform documentation review and auditing for compliance, maintain transaction data across real-estate systems, support agents by answering questions and communicating incomplete file issues, and collaborate with branch and Agent Services staff to ensure data accuracy.

Lead and supervise a remote escrow/operations team to ensure efficient title and closing processing, compliance with company and client metrics, training and onboarding, process documentation, escalation handling, and continuous process improvement.

Manage escrow and closing processes from contract review to funding and closing. Verify documents, coordinate with lenders/agents/attorneys, train assistants, build agent relationships, and ensure accurate, timely, compliant transactions.

Manage the escrow/closing process from contract review through funding and closing. Verify title and tax status, coordinate with agents, lenders, and government entities, train escrow assistants, build agent relationships, and ensure accurate, timely, compliant closings.

Provide front-line support to agents and branch leaders: troubleshoot office systems, assist with onboarding and training on company tools, manage basic social media and marketing for the branch, coordinate office organization and supplies, support recruitment and recognition activities, and promote office culture and events.

Provide in-branch white-glove support to agents and branch leaders: troubleshoot office systems, assist onboarding, manage basic social media/marketing, coordinate events, and maintain office operations.

Process and audit real estate transactions and listings, enter documents and photos into MLS and transaction systems, ensure file compliance, support agents with inquiries, and coordinate with branch and Agent Services to maintain data accuracy.

Manage client relationships for relocation services: lead proposals, contract negotiations, implementations, SLA monitoring, profitability and billing oversight, client satisfaction, cross-selling, team mentoring, and internal project participation to drive service excellence and account growth.

Manage real estate closings from contract review to funding, verify title/taxes, coordinate lenders/agents, train escrow assistants, build relationships, and attend closings to ensure accurate, timely transactions.