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Ensure top-class customer experience by resolving tickets within defined SLAs, minimizing escalations, and collaborating with Product and Engineering teams. Build a culture of quality by demonstrating strong product understanding and customer empathy. Set up systems and processes to address enterprise customers and optimize team performance.

Seeking an experienced Account Executive with 3-5 years of sales experience in SaaS/IT Software/IT Products to manage global sales in APAC/EMEA regions. Responsibilities include identifying potential business needs, conducting deep dive discovery sessions, and closing deals.

As the Lead Customer Experience Engineer at Hevo, you will be responsible for ensuring top-class customer experience, building a culture of quality, and enabling effective functioning of systems and processes within the team. Collaborate with product and engineering teams to resolve customer issues efficiently and maintain customer satisfaction. Lead the team in resolving tickets within SLAs and minimizing escalations. Drive improvements in processes to enhance customer experience and team efficiency.