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Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

Lead the PMO to ensure timely, on-budget SaaS implementations through governance, portfolio management, resource planning, financial oversight, team development, and cross-functional collaboration to improve delivery scalability, efficiency, and customer outcomes.

The Senior Account Executive will drive revenue growth by selling AI-driven demand planning and supply chain forecasting solutions to large CPG manufacturers, managing complex relationships and pilot programs.

The Account Executive will focus on acquiring new customers in the food retail and foodservice sectors, managing the sales cycle from prospecting to closing deals, and developing a thorough understanding of customer needs through a consultative approach.

The Office Manager/Executive Assistant supports the CEO by managing their calendar, coordinating logistics, overseeing office operations, and ensuring effective communication among stakeholders.

Partner with sales to gather customer requirements, demo and scope Upshop SaaS solutions, draft SOWs, and advise on implementations and future-state roadmaps. Serve as a trusted advisor to customer leadership, lead discovery sessions, and collaborate with product and engineering to ensure successful deployments.

Serve as a technical presales and implementation expert for Upshop's SaaS retail platform. Work with sales and customers to gather requirements, design solutions, demo products, scope SOWs, and hand off implementations while advising executives and collaborating with product and engineering teams to drive adoption and measurable outcomes.

Serve as a pre-sales technical and industry expert for Upshop's retail SaaS platform: engage customers, gather requirements, design solutions, demo product value, draft SOWs, scope implementations, and partner with sales, product, and engineering to ensure successful adoption.

Partner with sales to gather customer requirements, design and demo Upshop SaaS retail solutions, scope SOWs, draft deliverables, lead discovery sessions, provide SME guidance, maintain demo environments, and hand off to project and customer success teams. Act as trusted advisor to executives, develop future-state roadmaps, reduce implementation risk, and support sales events and trade shows. Travel up to 30%.